In several countries, Native Instruments provides free shipping worldwide. Shipping costs apply in other areas.

In the absence of proof to the contrary, the delivery period shall commence at the latest at the following moment:

Date of confirmation of the order & Delivery

  • You will receive an email with your order details once your order has been placed, which includes the order confirmation number.
  • You will be contacted by our customer support to confirm your order for cash on delivery.
  • Date of fulfilment of all technical, commercial and financial requirements on the part of the buyer;
  • The date from which the seller receives a down payment from the buyer and/or a letter of credit has been opened to the buyer’s advantage.
  • Delivery dates given in the order confirmation and/or written correspondence are estimated delivery dates and non binding unless otherwise confirmed in writing.
  • The delivery date is met when the products are declared to be ready for delivery. If and in so far the goods fail to be dispatched at the agreed time for reasons not attributable to TWELVEGIRLS(, the delivery time shall be considered to have been met at the day on which the goods are notified to be ready for dispatch.
  • In any circumstance outside the control of the retailer, delivery dates can be delayed by an acceptable amount, rendering meat performance deadlines unlikely. Government interference, protests, conflicts, and natural disasters, energy or raw material shortages, strikes, lockouts, lack of means of transport, and so on are examples. It is specifically agreed that no such force occurs¬†¬†outside the control of either party can relieve the buyer of its primary duty in accordance with the contract to make timely payments to the vendor. TWELVEGIRLS ( shall immediately notify the purchaser and ensure that any inconvenience to the purchaser is held to a minimum.

You will obtain an order confirmation via e-mail promptly after ordering. The shipment will leave our warehouse on the same day or, at the latest, on the next working day after the order has been processed in our database. Orders via pre-payment are sent out on the day we receive the payment.

Yes. When your order is sent out to you, you will receive your invoice in PDF format via e-mail.


Instantly when the order is placed.

A wish-list helps buyers to create unique sets of items they want to purchase and to save them for future reference in their user account.

Customer must provide necessary informations to prove the defects and must return the product on their own.

Customer can take a full refund after reviewing.

YES, Customer can change or cancel the order at any instance before the shipment of the order.

Customer can track their packages on visiting their order page by clicking the tab “Track Your Orders” for more info please contact customer support